EMERGENCY CARE YOU CAN TRUST ANYTIME. EVERYDAY.
Emergency and trauma care at UCSI Hospital offers a lifeline to patients 24 hours per day, seven days per week. Staffed by specialists in Emergency Medicine and experienced nurses, we provide high-quality emergency care to both adult and paediatric patients with acute medical conditions, critical injuries or symptoms of something far more serious.
All emergency cases at UCSI Hospital are prioritised. Patients benefit from reduced wait times and dedicated care the moment they come on-site. The emergency section is also strategically located near dedicated laboratory, radiology and pharmacy services, facilitating the prompt diagnosis of conditions upon arrival. This setting also allows specialists to undertake prompt intervention that often results in life-saving outcomes.
Reach out to us and delay no further if you or your loved ones require treatment. We will be here whenever you need us.
TIME IS ON YOUR SIDE
|
UPON ARRIVAL |
Diagnostic ultrasound scans are performed immediately by an emergency physician and medical officers. |
|
< 20 MINUTES |
The average wait time to see an emergency doctor. |
|
< 1 HOUR |
The average wait time to obtain haematology and clinical chemistry test results. |
|
< 2 HOURs |
The average wait time to obtain blood test results (inclusive of dengue and H1N1 tests). |
EMERGENCY SERVICES
- 24-hour emergency and trauma care
- 24-hour ambulance services
- Disaster management
- Emergency care for asthma, stroke, heart attack, allergic reactions, etc
- Medical surveillance and vaccination
- Resuscitation and stabilisation
- Treatment for minor illnesses and injuries
- On-site and walk-in blood screening
- Pre-employment and pre-university check-ups
- Hajj and umrah packages
What to expect when you come to the hospital?
- An admission kit is available for your use. The kit contains basic toiletries; however, you may carry your own.
- A set of clothes and slippers to wear upon discharge. The hospital provides you with a gown to wear during your stay.
- You are not allowed to bring outside medicines. Even your routine medications will be given by the hospital. However, please carry a list of medicines you are taking routinely.
- A mobile phone with a charger.
- Insurance documents (claim form and authorisation number).
What not to bring when you come to hospital?
- Infection prevention and control
Infection control practices are meticulously followed as we are committed to providing the highest standards of clinical care. Our hospital has an Infectious disease consultant and nurse, who monitor hospital associated infections and antibiotic usage as per national and internally accepted protocols. - Special requirements
if you have any special requirements that you wish to discuss before your stay, please contact our customer care line to keep us informed well in advance.
In-Patient Information
Ward routine:
- The unit nurse will welcome you and bring you to your room.
- Your doctor and nurse will discuss with you a plan of medical care that’s tailored to your medical needs.
- Nutritional and dietary advice shall be provided if deemed necessary by our medical team.
- A typical day at the ward starts between 5 a.m. and 6 a.m. with bed preparation and cleaning of rooms and common areas. The room is ensured of its cleanliness by our housekeeping team. Meals are served according to schedule. ‘Lights out’ is at 10 p.m.
Prior to surgery (where applicable):
Room Options
RECOVER IN STYLE
UCSI Hospital provides a wide range of quality accommodation to aid patients on the road to recovery. All our rooms are purposefully designed, aesthetically pleasing and spacious, with different room facilities to cater to individual needs. All patients will also enjoy gastronomic meals that are specially designed by in-house dietitians and prepared by experienced chefs from Le Quadri Hotel.
Select your desired room or suite and contact us to determine its availability. We will also be happy to provide more information on whether your insurance policy will cover your hospital bill.
|
VIP Room |
Published Rate (RM) |
|
Premier Suite |
670.00 |
|
Premier Single |
350.00 |
|
Deluxe Suite |
540.00 |
|
VIP Suite |
400.00 |
|
Pediatric Ward |
Published Rate (RM) |
|
Single Room - Pediatric |
220.00 |
|
Two Bedded Room - Pediatric |
170.00 |
|
Four Bedded Room - Pediatric |
120.00 |
|
Isolation Room - Pediatric |
300.00 |
|
Care Unit |
Published Rate (RM) |
|
Intensive Care Unit (ICU) |
420.00 |
|
Coronary Incentive Care Unit (CICU) |
420.00 |
|
High Dependency Unit (HDU) |
350.00 |
|
Single Room |
Published Rate (RM) |
|
Premier Single |
320.00 |
|
Deluxe Single |
300.00 |
|
Single Room |
220.00 |
|
Other Room Type |
Published Rate (RM) |
|
Two Bedded |
150.00 |
|
Four Bedded |
120.00 |
|
Day Care |
80.00 |
|
Isolation Room |
270.00 |
|
Delivery Suite (per usage) |
300.00 |
|
Nursery Cot |
90.00 |
|
Labour Room (st 12 hours) |
190.00 |
Notes:
- Complimentary meals are provided for the patient only.
- Deposit will be advised upon registration.
- The above charges are subjected to change without prior notice.
SERVICES & PROCEDURES OFFERED
Medical problems – handling in sorting out the right specialist treatment.
Provide estimated cost and duration of stay for requested procedure.
Assist in medical transfer to Malaysia.
Welcome and assist patient upon arrival in hospital
Provide transport for patient or family member to or from hospital within a 10km radius
Assist with personal requests such as general screening checks and collection of results
Provide 24 hours services whenever assistance is needed.
Assist with admission and discharge.
Assist with booking of hotel.
Assist with arranging for a second opinion (international standard) wherever necessary.
Assist with the preparation of the necessary medical documents in extending visa stay in Malaysia.
Assist with the necessary documents for insurance claim.
Assist and provide air flight ticket booking via an E-booking system.
Arrange for a medical report from doctor for change in date of flight ticket due to unforeseen prolonged medical stay.
Arrange airport transfers for patient and family members for their return to their home country.
General Ward
Visitation Hours: 10am - 2pm | 5pm - 9pm
After visiting hours, only one visitor is allowed into the general ward. In such a case, you would have to register with the security personnel from 10pm to midnight to collect your visitor pass. The room number you are visiting is stated on your visitor pass.
ICU / CCU/HDU
Visitation Hours: 10am - 2pm | 5pm - 9pm
Only one person is allowed in at a time. No children are allowed access to this part of the hospital.
NICU
Visitation Hours: 10am - 2pm | 5pm - 9pm
- Receiving care that is respectful – being treated with courtesy, kindness and honesty by all hospital staff at UCSI Hospital.
- Being involved in decisions about your treatment and care, or having a patient sponsor who can help you make decisions.
- Knowing the names and jobs of hospital staff who treat and take care of you.
- Being informed about patientcare outcomes, treatment and services you need now or in future.
- Receiving clear, timely information about our charges, modes of payment and anticipated expenditure for treatment.
- Being able to make a complaint and receive a response.
- Having the right to consent or decline to participate in any proposed research, or to withdraw from research at any stage.
- Knowing the names and jobs of hospital staff who treat and take care of you.
- Privacy during registration, consultation, examination and treatment at our centre.
- Confidentiality around your information, medical care and treatment processes.
- Personal safety and reasonable security of property within the confines of our hospital.
- Non-disclosure of your personal information unless it is with your written consent, or required by law.
